Question 1

How long before my arrival should I book?

Accepted Answer

We recommend booking 2-4 weeks before your arrival for the best planning experience. However, we can also accommodate last-minute bookings.

Question 2

Do you serve areas outside HCMC?

Accepted Answer

Currently, we focus exclusively on Ho Chi Minh City. We're expanding to Hanoi and Da Nang in 2026.

Question 3

Can I upgrade from Bronze to Silver later?

Accepted Answer

Yes! You can upgrade at any time within 30 days of your arrival. We'll credit what you've already paid toward the higher tier.

Question 4

Do you handle visa applications?

Accepted Answer

We guide you through the entire process and assist with paperwork, but you submit your own application. For complex situations, we can connect you with immigration lawyers.

Question 5

Are there hidden fees?

Accepted Answer

Never. Our package prices are all-inclusive for the services listed. Government fees are separate but we'll always tell you exactly what to expect upfront.

Question 6

Do you offer family discounts?

Accepted Answer

Yes! We offer special pricing for couples and families. Contact us directly to discuss your situation.

Question 7

Can I bring my pet to Vietnam?

Accepted Answer

Yes! We work with certified pet relocation specialists who handle all the documentation, vaccinations, and logistics. Typical costs range from $2,000-$8,000 depending on pet size and origin country.

Question 8

What payment methods do you accept?

Accepted Answer

We accept Wise transfers (preferred), PayPal, credit cards, and cash payment on arrival in Vietnam.

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Still have questions?

Frequently askedquestions

Getting Started

How long before my arrival should I book?

What if I don't know my exact arrival date yet?